Welcome to Our Commitment to Digital Inclusion

How to Get Help: Your Complete Guide to Accessibility Support

Eternal Sound Marketing Partners and its affiliated companies (" we ") are committed to making our online services and content accessible and usable for everyone. We believe that everyone should have equal access to information and functionality, regardless of their abilities or disabilities.

Need help accessing our digital services? Have accessibility requirements? Contact us for quick assistance.

Conformance Status

We prioritize accessible design through these key initiatives:

• A specialized team ensures accessibility standards are met through rigorous implementation and evaluation
• Our staff receives ongoing education in digital accessibility principles and inclusive design practices
• Comprehensive keyboard navigation verification across desktop, tablet, and mobile platforms
• Thorough testing with leading screen reading technologies to ensure universal access
• Direct collaboration with disabled users to gather authentic feedback and insights
• Independent accessibility evaluations conducted by certified external experts
• Proactive monitoring and enhancement of inclusive design features

10 Essential Accessibility Features You Need to Know

We're dedicated to building a more accessible digital experience through:

Known Limitations

Despite our commitment to accessibility, we recognize there are still some barriers to overcome.

• Certain integrated elements like social feeds and mapping tools may have accessibility restrictions.
• We're currently upgrading older PDF files to ensure they meet modern accessibility requirements.
• Our team is enhancing interactive elements to provide a more inclusive user experience.

We value your input as we work to eliminate these barriers – please share your suggestions for improvement priorities.

Which Assistive Tools Work Best? Full Compatibility Guide

Our platform has undergone thorough testing with various assistive technology tools.

• Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Voice Recognition: Dragon NaturallySpeaking
• Magnification Software: ZoomText, Windows Magnifier
• Keyboard Navigation: Standard keyboard, alternative keyboards, switch devices

Standards and Guidelines

We follow industry-leading accessibility standards and guidelines in our implementation.

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines from the W3C
• Section 508: U.S. federal accessibility requirements
• ADA: Americans with Disabilities Act compliance
• AODA: Accessibility for Ontarians with Disabilities Act
• EN 301 549: European accessibility standard

Monitoring Digital Access: Latest Testing Methods Revealed

Multiple evaluation methods are used to verify and maintain accessibility compliance.

• Automated Testing: Regular scans using industry-standard accessibility testing tools
• Manual Testing: Human testers evaluate user experience with assistive technologies
• User Testing: People with disabilities test our website and provide feedback
• Code Reviews: Accessibility considerations integrated into our development process
• Third-Party Audits: Annual assessments by certified accessibility experts

Share Your Experience: How to Submit Feedback & Concerns

Help us create a better experience for all users by reporting any accessibility challenges you encounter.

1. Contact Us: Reach out using the contact information provided above
2. Describe the Issue: Please provide details about the accessibility barrier you encountered
3. Include Context: Let us know what assistive technology you're using and what you were trying to accomplish
4. Response Timeline: We will acknowledge your feedback within 1-2 business days and provide a resolution timeline
5. Follow-Up: We will keep you informed of our progress and solution implementation

Building a Better Experience: Our Commitment to Progress

We're dedicated to ongoing accessibility improvements through several key initiatives.

• All staff members receive up-to-date accessibility awareness and implementation training.
• Accessibility testing is a core component of our development process.
• We partner with disability advocacy groups to better understand user needs.
• User suggestions drive meaningful improvements to our accessibility features.
• We continuously monitor and implement the latest digital accessibility guidelines to serve all users effectively

Meeting ADA Standards: Your Compliance Checklist

Our team at Eternal Sound Marketing Partners maintains strict adherence to key accessibility regulations, including:

• The Americans with Disabilities Act (ADA), which ensures equal access and opportunities for individuals with disabilities
• Section 508 of the Rehabilitation Act, establishing requirements for electronic and information technology accessibility
• The California Unruh Civil Rights Act, protecting equal rights and preventing discrimination in business establishments
• Regional web accessibility requirements across our operational territories to ensure universal digital access

Need Help? Connect with Our Accessibility Experts

Last Review Date: June 24, 2025
Next Scheduled Review: December 2025